FAQ's
Find clear answers about our China warehouse, package receiving, product inspection, photo confirmation, consolidation, repacking, payments and worldwide shipping services.
Getting Started & Ordering
You place orders directly with 1688, Pinduoduo or other Chinese suppliers and send the goods to our Guangzhou warehouse. We receive, inspect, photograph, consolidate, repack and arrange shipping according to your instructions.
Our standard service does not include purchasing products on your behalf. Customers normally place their own orders and use our warehouse address as the delivery address.
Yes. Contact us before purchasing or sending any goods so that we can confirm product eligibility, destination requirements and package-reference instructions.
Yes. Packages from different Chinese suppliers can be delivered to our warehouse and consolidated into fewer international shipments.
You may send eligible goods purchased from 1688, Pinduoduo and other approved Chinese suppliers or marketplaces.
No. 1688 Delivery is an independent warehouse and shipping service operated by VANTAGE WORLDWIDE TRADING LIMITED.
Warehouse Receiving & Storage
Our receiving warehouse is located in Guangzhou, Guangdong Province, China. Contact us before sending goods so that we can provide the Chinese warehouse address and identification instructions.
We record the available domestic tracking number, identify the customer, check the visible condition of the outer package and provide an arrival update.
Packages are matched using the customer reference, domestic tracking number, supplier information and order details provided through WhatsApp or email.
Each package includes 30 calendar days of free warehouse storage beginning on its recorded arrival date.
Storage charges may apply after the free-storage period. The applicable rate will be confirmed before paid storage begins.
No. Unannounced packages may be delayed, difficult to identify or rejected. Contact us before providing the warehouse address to your supplier.
No. Receipt only confirms that the package arrived. Product eligibility, inspection and shipping-route approval are completed separately.
Inspection & WhatsApp Confirmation
Yes. Eligible warehouse orders include a complimentary basic visual inspection of quantity, model, color, appearance and visible condition.
We may check the received quantity, visible model or size markings, color, obvious damage, missing accessories and general appearance according to your instructions.
Yes. After the goods arrive, we can open the supplier package to complete the agreed inspection and take photographs or videos.
We send available product photographs or videos to you through WhatsApp for review and confirmation.
Yes. Send the specific angles, labels, measurements or product details you need. Additional or specialized requests may involve extra charges.
No. Our standard service is a basic visual inspection. It does not include laboratory testing, professional authentication, internal component testing or product certification.
We notify you and provide available photographs or videos. You can then decide whether to accept, return, replace, hold or continue processing the goods.
The customer normally communicates with the supplier. We can provide warehouse photographs, videos and package records to support your discussion or dispute.
Consolidation & Repacking
Yes. We can consolidate packages from multiple suppliers into one or more shipments where the products can be safely transported together.
Yes. We may remove courier bags, damaged transport cartons and unnecessary outer packaging to reduce shipment volume.
Original product boxes, retail packaging, manuals, labels and accessories are normally retained unless you provide different instructions.
Yes. Inform us before repacking if all supplier, original or retail packaging must be retained.
Before-and-after package photographs may be sent through WhatsApp so that you can review the original supplier packaging and the final repacked shipment.
Depending on the goods, we may use replacement cartons, tape, bubble wrap, cushioning, waterproof wrapping and carton reinforcement.
Removing unnecessary packaging and empty space may reduce volumetric weight, but a specific cost reduction cannot be guaranteed.
Shipping, Customs & Destinations
Yes. We support eligible goods to countries and regions worldwide, subject to product compliance, destination regulations and route availability.
Yes. After inspection and repacking, we can send the goods to your appointed freight forwarder or warehouse in China.
Yes. Available options may include express, air, sea, rail, truck, consolidated shipping and DDP door-to-door services.
DDP door-to-door shipping is available for eligible goods and supported destinations. The exact services, duties and taxes included will be stated in your quotation.
Duties and taxes are included only when expressly stated in a confirmed DDP quotation. For other shipping methods, the recipient may be responsible for import charges.
No. Customs authorities have final authority over classification, valuation, inspection, taxation and release.
We support lawful and compliant goods. Batteries, liquids, powders, cosmetics, food, medicines, branded goods and other restricted products require advance confirmation.
Send us the product link, destination country, postcode, quantity, value and details of any batteries, liquids, powders or magnets through WhatsApp.
The final cost may depend on actual weight, volumetric weight, carton dimensions, product category, destination postcode, shipping method and customs requirements.
Delivery time depends on the route, destination, product type, customs processing and carrier schedule. All transit times are estimates unless a guaranteed service is confirmed in writing.
Payments & Fees
Available methods may include Visa, Mastercard, American Express, Stripe, PayPal, Apple Pay, Google Pay, WeChat Pay, Alipay, USDT, bank transfer and Western Union.
No. Availability may vary by country, currency, transaction value, device and payment-provider requirements.
Payment timing depends on the service. Warehouse, repacking and shipping charges must normally be paid before the goods are released or dispatched.
No intentional hidden fees are added. Known warehouse, packing and shipping charges are confirmed through the quotation or invoice before processing.
Yes. An initial estimate may be revised after the final weight, dimensions, product category and destination requirements have been confirmed.
Bank, card-processing, currency-conversion, Western Union or blockchain-network fees may apply depending on the selected method.
Yes. USDT may be accepted through an approved blockchain network after the wallet address, network and payment amount are confirmed.
Tracking, Insurance & Claims
Yes. After dispatch, we provide the available tracking number or shipment reference and communicate important status updates.
The carrier may not have completed the first scan, the shipment may be moving between hubs or consolidated freight may update only at major milestones.
Possibly. A destination delivery provider may issue a separate last-mile tracking number after the international shipment is transferred locally.
Eligible shipments using transportation arranged by 1688 Delivery include Basic Transit Protection at no separate charge.
Eligible compensation is limited to US$6 per kilogram of qualifying physically lost or damaged goods, subject to the verified value, declared information and claim evidence.
Optional Commercial Cargo Insurance may be arranged for approved high-value shipments before dispatch.
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Visible damage or missing contents should be reported within 48 hours of delivery. Concealed damage should be reported within seven calendar days or any shorter carrier deadline.
Claims may require the tracking number, supplier invoice, proof of payment, product value, photographs, videos, outer packaging, shipping labels and delivery records.
No. Delay alone is not treated as physical loss or damage.
Cancellation & Refunds
Yes. If no paid service has started, the unused portion may normally be refunded after deducting payment or third-party costs already incurred.
You may stop further processing, but completed inspection, photography or video-service fees are generally non-refundable.
Further services may be stopped, but completed labour, packaging materials and storage charges remain payable.
Cancellation depends on the carrier. Booking fees, documentation charges and other committed transportation costs may be deducted.
Shipping is generally non-cancellable and non-refundable after the goods have been handed to the carrier or freight forwarder.
No. Product purchases are made directly between the customer and the supplier. Product refunds must be requested from the supplier or marketplace.
Approved refunds are normally initiated within 7–14 business days after the final refundable amount and required information have been confirmed.
We will review the issue and may correct or repeat the affected service, issue account credit or refund the applicable service fee where appropriate.
How Can We Help?
Send us your product link, destination country and service requirements. Our team will help confirm product eligibility, warehouse services, shipping options and estimated costs.