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Terms of Service

Effective Date: July 22, 2026
Last Updated: July 22, 2026

These Terms of Service govern your access to the 1688 Delivery website and your use of the warehouse receiving, inspection, photography, repacking, consolidation, shipping and related services provided by VANTAGE WORLDWIDE TRADING LIMITED, trading as 1688 Delivery.

Please read these Terms carefully before requesting a quotation, obtaining our warehouse address, sending goods to our warehouse, making a payment or using any of our services.

By contacting us for services, accepting a quotation, making payment, sending goods to our warehouse or instructing us to handle a shipment, you confirm that you have read, understood and agreed to these Terms.

1. Company Information

The services are provided by:

Legal Company Name: VANTAGE WORLDWIDE TRADING LIMITED
Trading Name: 1688 Delivery

Registered Address:

Room I-1, 4/F
Golden Dragon Industrial Centre Phase 2
162–170 Tai Lin Pai Road
Kwai Chung, New Territories
Hong Kong

Customer Service Email: [email protected]
WhatsApp: +44 7732 448253

References in these Terms to “1688 Delivery,” “we,” “us” or “our” mean VANTAGE WORLDWIDE TRADING LIMITED.

References to “customer,” “you” or “your” mean the person or business requesting or using our services.

2. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a binding agreement to use our services.

If you use our services on behalf of a company, partnership or other organization, you confirm that:

We may request identity, business or payment verification where reasonably necessary for legal, customs, fraud-prevention or service purposes.

3. Scope of Our Services

1688 Delivery provides warehouse and shipping support for international buyers purchasing goods from 1688, Pinduoduo and other approved Chinese suppliers.

Depending on the quotation and services selected, we may provide:

The exact services included in an order are limited to those shown in the applicable quotation, invoice, service confirmation or written WhatsApp or email agreement.

4. Services Not Automatically Included

Unless specifically agreed in writing, our standard services do not include:

If you require an additional service, it must be confirmed before the service is performed and may involve an additional charge.

5. Independent Service Provider

1688 Delivery is an independent warehouse and shipping service provider.

We are not affiliated with, endorsed by or officially connected with:

Any reference to 1688, Pinduoduo or another third-party platform is used only to describe the source from which customers may purchase goods.

We do not control:

Your purchase agreement with a supplier or online platform is separate from your agreement with us.

6. Requesting a Warehouse Address

Customers must contact us before sending goods to our warehouse.

We may request information including:

The warehouse address may include a customer identification code or package reference.

You must ensure that suppliers correctly include the required customer reference. Packages without a clear reference may be delayed, misidentified or subject to additional handling charges.

Providing a warehouse address does not mean that every product is automatically accepted. Restricted or prohibited goods remain subject to review.

7. Quotations

Quotations are prepared using the information available at the time, including:

Unless stated otherwise, a quotation is an estimate and may be revised after we receive and measure the goods.

Final charges may change because of:

A quotation remains valid only for the period stated in the quotation. If no validity period is stated, we may revise it before payment or shipment.

8. Formation of a Service Agreement

A service agreement may be formed when you:

The service agreement consists of:

  1. The applicable quotation or invoice;
  2. Written service instructions agreed with you;
  3. These Terms of Service;
  4. Our applicable service policies.

If there is a direct conflict, a quotation or written agreement specifically issued for your order will take priority over general website information.

9. Customer Responsibilities

You are responsible for:

You must not ask us to make false declarations, conceal goods, use inaccurate values or misrepresent the nature of a shipment.

10. Package Receiving and Registration

When goods arrive at our warehouse, we may:

Warehouse receipt confirms only that a package has arrived. It does not automatically confirm:

Detailed checks are performed only when the appropriate inspection service has been requested.

11. Product Inspection

Our standard inspection is generally a basic visual inspection.

Depending on the agreed service, we may check:

Unless separately agreed, standard inspection does not include:

A visual inspection may not identify hidden, internal, intermittent or technical defects.

We will perform agreed services with reasonable care, but inspection does not replace supplier warranties or professional quality-control certification.

12. Photo and Video Confirmation

Where included, we may send photographs or videos through WhatsApp, email or another agreed channel.

You are responsible for reviewing the materials and notifying us promptly of:

Your approval authorizes us to continue with the next service stage.

If you do not respond within a reasonable period, the goods may remain in storage and additional storage charges may apply.

Photographs and videos are intended to provide a reasonable visual record. They may not show every angle, detail, defect or internal component.

13. Consolidation and Repacking

Where requested, we may combine multiple packages into one or more shipments.

Repacking may include:

Removing original packaging may affect:

We will not remove retail boxes, labels or original packaging unless instructed or reasonably necessary for agreed repacking.

Special packaging materials or methods may involve additional charges.

14. Customer-Appointed Freight Forwarders

If you have your own freight forwarder in China, you must provide:

We are not responsible for loss, delay or additional costs caused by incorrect or incomplete freight-forwarder details.

Our responsibility for handling the shipment generally ends when the completed shipment is delivered to and accepted by your appointed freight forwarder, unless otherwise agreed in writing.

Any subsequent international transportation arranged by your freight forwarder is governed by your agreement with that forwarder.

15. International Shipping Services

If you do not have a freight forwarder, we may arrange international transportation through third-party logistics providers.

Available options may depend on:

We may use:

The selected method will be shown in the quotation or shipping confirmation.

16. DDP Door-to-Door Shipping

Where a shipment is described as DDP door-to-door, the service scope will be limited to what is specifically included in the applicable quotation.

Depending on the route, the quoted service may include:

DDP quotations may not include additional costs resulting from:

The customer remains responsible for cooperating with customs, carriers and delivery providers when additional information is required.

17. Customs and Import Compliance

Customs authorities have final authority over:

We may assist with shipping and customs information, but we do not guarantee customs clearance.

You must provide accurate information concerning:

You are responsible for losses, delays, duties, penalties or confiscation caused by inaccurate, incomplete or misleading information supplied by you or your supplier.

18. Prohibited and Restricted Goods

You must not send prohibited, illegal, dangerous or unauthorized goods to our warehouse.

Restricted goods may include:

This list is not exhaustive.

You must send product links and descriptions for confirmation before purchasing or shipping goods that may be restricted.

We may reject, isolate, return, surrender or dispose of prohibited goods where reasonably necessary or legally required. Related costs will be charged to the customer to the extent permitted by law.

19. Prices and Charges

Charges may include:

Charges will be confirmed through a quotation, invoice or written communication.

Unless otherwise agreed, all outstanding charges must be paid before goods are released or shipped.

20. Payment Methods

We may accept:

Payment availability may depend on currency, location and transaction value.

Third-party payment providers may apply:

Card payments may be processed by Stripe or another authorized processor. We generally do not directly store complete card details.

USDT payments are considered received only after the required blockchain confirmations and verification of the correct amount and network.

Customers are responsible for fees charged by their bank, payment provider or cryptocurrency network unless otherwise agreed.

21. Non-Payment and Right to Retain Goods

If an amount remains unpaid, we may, to the extent permitted by law:

Accepting partial payment does not waive our right to collect the remaining balance.

22. Storage and Unclaimed Goods

Any free-storage period will be stated in the quotation, invoice or applicable warehouse policy.

After the free-storage period expires, storage charges may apply.

If a customer does not provide instructions, respond to communications or pay outstanding charges, we may issue a notice requesting action.

Subject to applicable law and reasonable notice, unclaimed goods may be:

The customer remains responsible for reasonable storage, return, disposal and handling costs.

23. Changes, Cancellation and Refunds

Requests to change or cancel a service must be submitted through WhatsApp or email.

Whether a service can be cancelled depends on its stage.

Before services begin

A customer may request cancellation before inspection, repacking or shipping begins. Refunds may be reduced by payment-processing fees or costs already incurred.

After warehouse work begins

Fees for completed inspection, photography, consolidation, repacking or other work are generally non-refundable.

After carrier handover

A shipment may not be cancellable after it has been handed to a freight forwarder, carrier or customs agent.

Third-party carrier fees, customs fees, payment-provider fees and purchased packaging materials may be non-refundable.

Any refund is subject to our Cancellation and Refund Policy and the conditions of the relevant third-party provider.

24. Delivery Times

All warehouse-processing and shipping times are estimates unless we expressly provide a written guaranteed service.

Estimated times may be affected by:

A delay does not automatically entitle the customer to a refund unless otherwise stated in writing or required by law.

25. Ownership and Risk

Ownership of the goods remains with the customer or the relevant lawful owner.

We do not acquire ownership merely because goods are stored at our warehouse.

We will take reasonable care of goods while they are within our exclusive custody. However, we are not an insurer of the goods.

Risk during transportation may be governed by:

26. Insurance

Shipping insurance is not automatically included unless clearly shown in the quotation or invoice.

Customers should request insurance before shipping valuable, fragile or sensitive goods.

Where insurance is arranged:

We do not guarantee that an insurer will approve a claim.

27. Loss, Damage and Claims

Any loss or damage must be reported promptly.

The customer may be required to provide:

The recipient should retain damaged goods and all original packaging until the claim has been reviewed.

Failure to report an issue within the required carrier or policy deadline may prevent a claim from being accepted.

Claims are subject to:

Compensation is not automatically equal to the retail selling price, anticipated profit or replacement cost at the destination.

28. Third-Party Service Providers

We may appoint or work with:

Where appropriate, relevant third-party terms may apply to the portion of the service they perform.

We are not responsible for third-party acts or omissions that are outside our reasonable control, except to the extent that responsibility cannot lawfully be excluded.

We may assist with communications or claims involving a third party, but we cannot guarantee the outcome.

29. Communication and Customer Approval

WhatsApp and email are accepted communication channels.

Instructions sent from the WhatsApp number or email address provided by the customer may be treated as authorized instructions.

You are responsible for:

We are not responsible for losses caused by unauthorized access to your account where we reasonably believed that an instruction came from you.

30. Website Use

You may use our website only for lawful purposes.

You must not:

We may restrict or block access where misuse is detected.

31. Intellectual Property

Unless otherwise stated, website content belonging to us—including text, graphics, service descriptions, layouts, icons and original branding—is owned by or licensed to VANTAGE WORLDWIDE TRADING LIMITED.

You may view and use the website for personal or internal business purposes.

You may not reproduce, republish, distribute, sell or commercially exploit our original website content without written permission.

Third-party names and trademarks remain the property of their respective owners.

32. Privacy and Cookies

Personal information is processed in accordance with our:

By using WhatsApp, payment services, carriers or third-party platforms, you may also be subject to their independent privacy policies.

33. Service Standard and Disclaimers

We will perform agreed services with reasonable care and skill.

However, we do not guarantee:

Except for warranties expressly stated in writing or required by law, no additional warranty is provided.

34. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation or other non-excludable liability.

To the fullest extent permitted by law:

Any limitation or exclusion applies only to the extent that it is lawful and reasonable in the circumstances.

Hong Kong’s Control of Exemption Clauses Ordinance restricts how liability can be excluded or limited, particularly in consumer and standard-term contracts, while the Supply of Services (Implied Terms) Ordinance governs terms implied into service contracts.

35. Customer Indemnity

To the extent permitted by law, you agree to reimburse us for reasonable losses, penalties, claims or expenses arising from:

This indemnity does not apply to the extent that a loss was caused by our fraud, wilful misconduct, negligence or breach of a non-excludable legal duty.

36. Force Majeure

We are not responsible for delay or failure caused by events outside our reasonable control, including:

We will take reasonable steps to notify affected customers and resume services when reasonably possible.

37. Suspension or Termination

We may suspend or terminate services where:

Termination does not affect amounts already due or rights arising before termination.

38. Governing Law and Disputes

These Terms are governed by the laws of Hong Kong.

Before starting formal proceedings, the parties should attempt in good faith to resolve the dispute through written communication.

Subject to any mandatory rights available to a consumer in another jurisdiction, the courts of Hong Kong will have jurisdiction over disputes arising from these Terms or our services.

Nothing in this section removes any consumer right that cannot legally be waived.

39. Changes to These Terms

We may update these Terms when:

The revised version will be published with an updated “Last Updated” date.

Terms applying to an existing confirmed order will generally be those accepted when that order was confirmed, unless:

40. Severability

If any part of these Terms is found invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or modified only to the minimum extent necessary to make it lawful and enforceable.

41. No Waiver

If we do not immediately enforce a provision, this does not mean that we waive the right to enforce it later.

A waiver is effective only when confirmed in writing.

42. Assignment

You may not transfer your rights or obligations under a service agreement without our written consent.

We may transfer or subcontract our rights or obligations as part of:

Any transfer remains subject to applicable law and customer rights.

43. Entire Agreement

These Terms, together with the applicable quotation, invoice, written instructions and referenced policies, form the entire agreement relating to the selected services.

They replace previous general discussions or representations concerning the same services, except where a separate written agreement expressly applies.

44. Language

These Terms are written in English.

Translations may be provided for convenience. If there is a conflict between the English version and a translated version, the English version will apply to the extent permitted by law.

45. Contact Us

Questions about these Terms or our services may be sent to:

VANTAGE WORLDWIDE TRADING LIMITED
Trading as 1688 Delivery

Registered Address:

Room I-1, 4/F
Golden Dragon Industrial Centre Phase 2
162–170 Tai Lin Pai Road
Kwai Chung, New Territories
Hong Kong

Customer Service Email:
[email protected]

WhatsApp:
+44 7732 448253