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Warehouse Service Terms

Effective Date: July 23, 2026
Last Updated: July 23, 2026

These Warehouse Service Terms explain how VANTAGE WORLDWIDE TRADING LIMITED, trading as 1688 Delivery, receives, identifies, inspects, photographs, stores, consolidates, repacks and releases customer goods at its designated warehouse in Guangzhou, China.

These Terms should be read together with our:

By using our warehouse address, arranging delivery to our warehouse or instructing us to handle your goods, you agree to these Warehouse Service Terms.

1. Company Information

Warehouse services are provided or coordinated by:

Legal Company Name: VANTAGE WORLDWIDE TRADING LIMITED
Trading Name: 1688 Delivery

Registered Address:

Room I-1, 4/F
Golden Dragon Industrial Centre Phase 2
162–170 Tai Lin Pai Road
Kwai Chung, New Territories
Hong Kong

Customer Service Email:
[email protected]

WhatsApp:
+44 7732 448253

Website:
1688delivery.com

2. Warehouse Address

The designated warehouse receiving information is:

Contact: 包先生
Phone Number: 17323712173

Warehouse Address:

广东省广州市白云区均禾街石马桃红西街36号1楼（转斯克威）

The warehouse address is intentionally shown in Chinese so that customers can copy it accurately into 1688, Pinduoduo or other Chinese supplier order forms.

3. Contact Us Before Sending Goods

Customers must contact our team before sending goods to the warehouse.

Before placing an order, please provide:

We may provide a customer name, identification code, order reference or package-marking instruction.

Goods sent without prior notice or adequate identification may experience:

The customer is responsible for ensuring that the supplier correctly enters the warehouse address and any required customer reference.

4. Scope of Warehouse Services

Depending on the confirmed quotation or instructions, warehouse services may include:

Only services confirmed in the quotation, invoice, WhatsApp conversation or email are included.

5. Warehouse Receipt

A package is treated as received when warehouse personnel record its arrival.

The receiving record may include:

Warehouse receipt confirms only that the package physically arrived.

It does not automatically confirm:

6. Package Identification

Customers must ensure that packages can be linked to the correct customer.

Identification may rely on:

Packages that cannot be identified may be placed in unidentified storage until ownership is reasonably confirmed.

We may request:

7. Package Opening Authorization

By using our inspection, consolidation or repacking services, the customer authorizes us to open applicable supplier parcels and transportation packaging.

Packages may be opened to:

We will not intentionally open sealed product packaging where doing so is unnecessary or where the customer has instructed us not to open it, unless opening is reasonably required for safety, legal or compliance reasons.

8. Basic Product Inspection

Our standard warehouse inspection is a basic visual inspection.

Depending on the selected service, we may check:

Standard inspection does not automatically include:

Hidden, internal, technical or intermittent defects may not be detected through a basic visual inspection.

9. Photographs and Videos

Where included, we may send warehouse photographs or videos through:

Photographs or videos may show:

Photographs and videos provide a reasonable visual record but may not show every angle, component or defect.

Customers should review the materials promptly and notify us of any apparent issue before approving repacking or dispatch.

10. Customer Confirmation

After inspection, customers may be asked to confirm whether we should:

Customer approval through the registered WhatsApp number or email address may be treated as an authorized instruction.

Once the customer approves the goods and instructs us to proceed, completed inspection or handling services are generally non-refundable.

11. Removal of Unnecessary Outer Packaging

As part of consolidation and repacking, we may remove and discard unnecessary transportation packaging, including:

This service is intended to:

12. Original and Retail Packaging

Unless otherwise instructed, we will generally retain:

Customers must inform us before repacking if original packaging is commercially important.

Removing original or retail packaging may affect:

We are not responsible for consequences arising from packaging removal that the customer expressly requested or approved.

13. Packaging Disposal Authorization

By approving consolidation or repacking, the customer authorizes us to discard unnecessary external transportation packaging that has no reasonable continuing shipping or product-protection purpose.

Discarded packaging may not be recoverable after disposal.

Customers who want all supplier packaging retained must provide written instructions before repacking begins.

Recommended instruction:

Please keep all original product and retail packaging. You may remove and discard only unnecessary courier bags and external shipping cartons.

14. Consolidation

We may combine goods from multiple suppliers or domestic tracking numbers into one or more international shipments.

Consolidation may include:

Not all goods can be safely consolidated.

We may separate products where required because of:

15. Secure Repacking

Repacking may include:

Basic repacking may be included only where stated in the quotation.

Special materials, oversized packaging, wooden protection or other enhanced packaging may involve additional charges.

We may recommend additional packaging where the original packaging is not suitable for transportation.

16. Free Storage Period

Each package receives:

30 calendar days of free warehouse storage

The free-storage period begins on the recorded warehouse arrival date of each individual package.

For example:

The free-storage period ends earlier if the package is:

17. Storage After the Free Period

After the 30-day free-storage period, storage charges may apply.

The applicable storage rate will be:

Goods will not normally be released until outstanding warehouse, storage, packing and transportation charges have been paid.

Storage charges already incurred are non-refundable.

The final website should publish or separately quote the actual storage rate before charging customers.

18. Customer Delays

Customers are responsible for responding promptly to requests concerning:

Storage time continues while we wait for the customer’s instructions.

A customer’s delay or failure to respond does not extend the free-storage period.

19. Unclaimed Goods

Goods may be treated as unclaimed where the customer:

We may contact the customer through the available WhatsApp number, email address or other recorded channel and request instructions within a reasonable period.

If the customer continues to fail to act, we may, subject to applicable law:

Under the PRC Civil Code, late collection may result in additional storage charges, and where goods remain uncollected after reasonable notice, the warehouse keeper may use legally recognized handling mechanisms.

20. Perishable, Deteriorating or Unsafe Goods

Customers must disclose goods that are:

If we discover that goods are deteriorating, damaged or creating a risk to other warehouse goods, we may:

Where urgent action is required to protect staff, property or other customers’ goods, we may take reasonable action before receiving instructions and notify the customer afterward. This approach reflects the warehouse keeper’s notification and emergency-handling duties under the PRC Civil Code.

The customer is responsible for reasonable costs caused by undisclosed unsafe, leaking or deteriorating goods.

21. Prohibited and Restricted Goods

Customers must not send prohibited, illegal, dangerous or undeclared restricted goods to the warehouse.

Products requiring advance approval include:

Acceptance of a parcel by a domestic courier or physical receipt at the warehouse does not mean that the contents have been approved.

Undeclared prohibited or restricted goods may be isolated, rejected, returned or lawfully disposed of.

22. Supplier Errors

We are not the seller or manufacturer of goods purchased by the customer.

We are not responsible for a supplier:

Where our inspection identifies a supplier-related issue, we may provide photographs or videos to help the customer communicate with the supplier.

Supplier disputes remain between the customer and the supplier or marketplace.

23. Supplier Returns

Where the customer requests a supplier return, the customer must provide:

The customer is responsible for:

A supplier return is not confirmed until the supplier or receiving party accepts it.

24. Warehouse Release

Goods may be released only after:

We may refuse or delay release where:

25. Delivery to Your Freight Forwarder

Customers may instruct us to send goods to their own freight forwarder in China.

The customer must provide:

Our warehouse responsibility normally ends when the shipment is delivered to and accepted by the appointed freight forwarder.

Subsequent storage, international transportation and insurance are governed by the customer’s agreement with that freight forwarder.

26. International Shipping from the Warehouse

Where the customer uses our transportation service, the warehouse may:

International shipping begins after carrier or freight-provider handover.

The shipment is then subject to:

27. Basic Transit Protection

Basic Transit Protection at US$6 per kilogram applies only to eligible transportation services arranged by 1688 Delivery and subject to the Claims, Loss & Damage Policy.

Basic Transit Protection does not automatically apply to:

Optional Commercial Cargo Insurance should be requested before dispatch for approved high-value shipments.

28. Warehouse Care and Responsibility

We will take reasonable care of customer goods while they are within our warehouse custody.

If goods are confirmed to have been lost or physically damaged because of our failure to exercise the required level of care, responsibility will be assessed according to:

We are not responsible, to the extent permitted by law, for damage caused by:

The PRC Civil Code distinguishes loss caused by improper custody from deterioration arising from a product’s natural characteristics, non-compliant packaging or expiry.

29. Reporting Warehouse Loss or Damage

Customers should report suspected warehouse loss or damage promptly through:

WhatsApp: +44 7732 448253
Email: [email protected]

Please provide:

We may review:

Submission of a report does not automatically confirm liability or compensation.

30. Force Majeure

We are not responsible for delay or failure caused by events outside our reasonable control, including:

We will take reasonable steps to protect goods and communicate material information where reasonably possible.

31. Customer Responsibilities

Customers are responsible for:

32. Important Terms Requiring Customer Attention

Customers should pay particular attention to:

Important limitation, storage and disposal provisions should be clearly highlighted when the customer accepts the service. Chinese courts require businesses using standard terms to draw customers’ attention to unusual provisions that limit rights or reduce responsibility.

33. Changes to These Terms

We may update these Terms when:

The updated version will be published with a revised “Last Updated” date.

A confirmed warehouse service will generally remain subject to the quotation and terms accepted when the service was confirmed, unless a mandatory legal or safety requirement applies.

34. Contact Us

For warehouse questions, package identification or receiving assistance, contact:

VANTAGE WORLDWIDE TRADING LIMITED
Trading as 1688 Delivery

Customer Service Email:
[email protected]

WhatsApp:
+44 7732 448253

Warehouse Receiving Information

Contact: 包先生
Phone Number: 17323712173

Warehouse Address:

广东省广州市白云区均禾街石马桃红西街36号1楼（转斯克威）