Shipping & Customs Policy

Effective Date: July 22, 2026
Last Updated: July 22, 2026

This Shipping & Customs Policy explains how VANTAGE WORLDWIDE TRADING LIMITED, trading as 1688 Delivery, handles domestic delivery within China, international transportation, customs-clearance coordination, shipment tracking and final delivery.

This Policy applies when customers use our services to ship goods purchased from 1688, Pinduoduo or other approved Chinese suppliers.

It should be read together with our:

Terms of Service;
Prohibited and Restricted Items Policy;
Claims, Loss and Damage Policy;
Payment and Fees Policy;
Privacy Policy.

By accepting a shipping quotation, making payment or instructing us to dispatch your goods, you agree to this Policy.

1. Company Information

The shipping and warehouse services are provided by:

Legal Company Name: VANTAGE WORLDWIDE TRADING LIMITED
Trading Name: 1688 Delivery

Registered Address:

Room I-1, 4/F
Golden Dragon Industrial Centre Phase 2
162–170 Tai Lin Pai Road
Kwai Chung, New Territories
Hong Kong

Customer Service Email: [email protected]
WhatsApp: +44 7732 448253
Website: 1688delivery.com

2. Scope of Our Shipping Services

Depending on the customer’s requirements, product type and destination, we may provide:

Delivery to a customer-appointed freight forwarder in China;
China domestic courier delivery;
Express international courier services;
Air transportation;
Sea transportation;
Rail transportation;
Truck transportation;
Consolidated freight services;
Dedicated shipping lines;
DDP door-to-door shipping;
Customs-clearance coordination;
Last-mile delivery;
Shipment tracking and status updates.

The available shipping method depends on:

Product category;
Actual weight;
Volumetric weight;
Package dimensions;
Number of packages;
Declared value;
Destination country;
Destination postcode;
Customs requirements;
Carrier restrictions;
Route availability.

Not every shipping method is available for every product or destination.

3. Shipping to Your Own Freight Forwarder

Customers who already have a freight forwarder in China may ask us to deliver their completed shipment to that forwarder.

You must provide:

Freight-forwarder company name;
Full China warehouse address;
Contact person;
Telephone number;
Customer identification code;
Warehouse reference number;
Receiving hours;
Delivery instructions;
Any appointment or booking requirements.

We will arrange China domestic delivery after:

The goods have been received;
The agreed inspection has been completed;
You have approved the photographs or videos;
Repacking has been completed;
The delivery address has been confirmed;
All applicable charges have been paid.

Our responsibility for the shipment normally ends when it is delivered to and accepted by your appointed freight forwarder.

Any international transportation arranged by your freight forwarder is governed by your separate agreement with that provider.

We are not responsible for loss, delay, misrouting or additional charges caused by incorrect or incomplete freight-forwarder information supplied by the customer.

4. Our International Shipping Service

Customers who do not have their own freight forwarder may use our international shipping service.

We may select or recommend a shipping method based on:

Destination;
Shipment size;
Product category;
Required delivery speed;
Customs requirements;
Available carrier routes;
Cost efficiency.

International transportation may be performed by third-party:

Freight forwarders;
Airlines;
Shipping lines;
Trucking companies;
Rail operators;
Express couriers;
Customs brokers;
Last-mile delivery companies.

The selected route and service scope will be stated in the quotation or shipping confirmation.

5. DDP Door-to-Door Shipping

DDP door-to-door shipping may be available for eligible products and supported destinations.

Under a confirmed DDP quotation, the service may include:

Export handling;
International transportation;
Transit customs coordination;
Import customs-clearance coordination;
Specified import duties or taxes;
Transfer to a local delivery provider;
Final delivery to the confirmed destination.

Under the ICC Incoterms® framework, DDP places extensive transportation and customs obligations on the seller up to the agreed destination. However, the exact commercial service offered by 1688 Delivery is governed by the written quotation and any stated exclusions.

A DDP quotation includes duties and taxes only where this is expressly stated.

DDP pricing may not include additional costs resulting from:

Incorrect product descriptions;
Incorrect customs values;
Undisclosed restricted goods;
Incorrect HS classifications supplied by the customer;
Customs penalties;
Destination inspections;
Special permits;
Recipient identification requirements;
Storage caused by customer delay;
Failed delivery;
Incorrect addresses;
Recipient refusal;
Remote-area delivery;
Changes in government regulations;
Charges not reasonably known when the quotation was issued.

If a destination requires the recipient to provide identification, tax information or import documents, the recipient must cooperate promptly.

6. Shipping Quotations

Shipping quotations are prepared using the information available at the time.

Customers should provide:

Product link;
Product name;
Product category;
Quantity;
Estimated weight;
Estimated dimensions;
Product value;
Destination country;
Destination postcode;
Required shipping method;
Whether the product contains batteries, liquids, powders, magnets or other restricted components.

An initial quotation may be revised after the goods arrive at our warehouse and are measured.

The final shipping charge may depend on:

Actual weight;
Volumetric weight;
Final carton dimensions;
Number of cartons;
Repacking method;
Product category;
Customs classification;
Destination;
Carrier surcharge;
Fuel surcharge;
Remote-area surcharge;
Seasonal rate changes;
Currency fluctuations;
Additional services requested.

Unless stated otherwise, quotations are not guaranteed indefinitely and may be updated before dispatch.

7. Actual Weight and Volumetric Weight

Shipping charges may be calculated using either:

Actual weight; or
Volumetric weight.

The chargeable weight is generally the higher of the two, according to the carrier or freight provider’s calculation method.

Repacking and removing unnecessary packaging may help reduce shipment volume, but we do not guarantee a specific reduction in shipping cost.

Final weight and dimensions will be determined after repacking.

8. Shipment Preparation

Before dispatch, we may complete the following steps:

Receive and register packages;
Match packages to the customer;
Conduct the agreed inspection;
Take photographs or videos;
Obtain customer confirmation;
Consolidate multiple packages;
Remove unnecessary outer packaging;
Replace damaged cartons;
Add protective materials;
Reinforce cartons;
Measure final weight and dimensions;
Confirm the receiving address;
Prepare shipping labels and documents.

The shipment will normally not be released until all applicable charges have been paid.

9. Customer Approval Before Dispatch

Customers must review:

Inspection photographs;
Inspection videos;
Visible product condition;
Quantities checked;
Repacking arrangements;
Final delivery address;
Freight-forwarder information;
Shipping quotation;
Customs information.

Once the customer approves dispatch, we may hand the shipment to the selected carrier or freight forwarder.

Changes requested after carrier handover may not be possible and may involve additional fees.

10. Shipping Address Requirements

Customers must provide a complete and accurate delivery address.

The address should include:

Recipient’s full name;
Company name, where applicable;
Street address;
Building, floor, unit or apartment number;
City;
State or province;
Postcode;
Country;
Telephone number;
Email address, where required;
Customs or tax identification number, where required.

We are not responsible for delays, failed deliveries or additional charges caused by incorrect, incomplete or outdated information provided by the customer.

Address changes after dispatch:

May not be available;
May require carrier approval;
May delay delivery;
May involve an address-correction fee;
May require return and re-dispatch.

11. Customs Declarations

International shipments may require information including:

Accurate product name;
Product description;
Quantity;
Material composition;
Intended use;
Brand;
Country of origin;
Unit value;
Total value;
HS code;
Recipient information;
Supporting invoice;
Proof of payment;
Import licence or permit.

The Harmonized System is the international framework used by customs administrations for the classification of traded goods and forms the basis of customs tariffs in more than 200 countries and economies.

Customers must provide truthful, complete and accurate product information.

We will not accept instructions to:

Falsely describe goods;
Conceal restricted goods;
Declare a knowingly false value;
Use an inaccurate product category;
Misrepresent product quantity;
Avoid lawful customs requirements.

12. Declared Value

The declared customs value must be supported by legitimate commercial information where required.

Customs authorities may request:

Supplier invoice;
Order screenshot;
Proof of payment;
Product link;
Transaction records;
Explanation of the declared value.

Customs authorities may reject or reassess a declared value.

We are not responsible for additional duties, taxes, penalties, delays or seizures caused by false, incomplete or unsupported values supplied by the customer or supplier.

13. HS Classification

Products may need to be classified under an HS or destination-specific tariff code.

Where we provide a suggested HS code, it is for logistical assistance only unless a formal customs-classification service has been expressly agreed.

The customer remains responsible for providing complete product information.

Customs authorities have final authority to determine:

Product classification;
Applicable tariff;
Import controls;
Duties and taxes.

A customs authority may apply a different classification from the one initially used.

14. Customs Duties and Taxes

Depending on the shipping method, duties and taxes may be:

Included in a confirmed DDP quotation;
Paid by the recipient;
Billed separately;
Collected by the carrier;
Assessed by customs after arrival.

For non-DDP services, the recipient is generally responsible for destination-country:

Import duty;
Value-added tax;
Goods and services tax;
Customs-processing charges;
Brokerage fees;
Local import charges;
Storage or inspection charges.

Customers should not assume that duties or taxes are included unless the quotation expressly states this.

15. Customs Authority Decisions

Customs authorities have final authority over:

Classification;
Valuation;
Inspection;
Documentation;
Duties and taxes;
Import approval;
Release;
Detention;
Seizure;
Return;
Destruction.

We may assist with communication and document coordination, but we cannot guarantee:

Customs clearance;
Clearance within a specific period;
Acceptance of a declared value;
Acceptance of a proposed HS code;
Exemption from inspection;
Release without additional documents;
Approval of a restricted product.

16. Customs Inspections

A shipment may be selected for:

Document review;
X-ray inspection;
Physical inspection;
Product sampling;
Valuation review;
Compliance verification;
Origin verification.

Customs inspections may cause:

Delays;
Storage charges;
Inspection charges;
Packaging damage;
Requests for additional information;
Reclassification;
Additional duty or tax.

Where permitted, we will provide available updates and assist with requests for information.

17. Customer Cooperation with Customs

The recipient or customer may be required to provide:

Passport or identity document;
Tax identification number;
Customs registration number;
Import licence;
Product invoice;
Proof of payment;
Product specification;
Intended-use statement;
Authorization letter;
Other supporting documents.

Customers must respond promptly.

Failure to cooperate may result in:

Customs delay;
Storage fees;
Return;
Confiscation;
Abandonment;
Destruction.

Related costs may be charged to the customer where permitted.

18. Product Compliance

Customers must ensure that their goods comply with:

Chinese export requirements;
Carrier acceptance rules;
International transport regulations;
Destination-country import laws;
Product safety regulations;
Labelling requirements;
Certification requirements;
Intellectual-property laws.

We do not provide legal certification that a product complies with every rule in the destination country unless a specific compliance service is separately agreed.

Products such as electronics, toys, cosmetics, food, medicines and radio equipment may require certifications or approvals depending on the destination.

19. Prohibited and Restricted Items

We do not knowingly transport illegal, prohibited or undeclared dangerous goods.

Products requiring advance confirmation may include:

Batteries;
Electronic products;
Liquids;
Powders;
Chemicals;
Cosmetics;
Food;
Medicines;
Medical devices;
Magnets;
Aerosols;
Pressurized containers;
Flammable products;
Products containing wood;
Plant or animal products;
High-value goods;
Branded goods;
Oversized cargo.

Lithium and sodium-ion batteries are treated as dangerous goods for transport purposes and may require specific packaging, marking, documentation and route approval.

Customers must obtain confirmation before sending restricted goods to our warehouse.

Prohibited goods may be:

Rejected;
Isolated;
Returned;
Surrendered to authorities;
Disposed of where necessary.

The customer is responsible for resulting handling, return, storage or disposal costs.

20. Branded and Intellectual-Property Goods

Customers must not use our services to knowingly transport:

Counterfeit products;
Unauthorized replicas;
Goods bearing infringing trademarks;
Pirated products;
Goods violating third-party intellectual-property rights.

We may request:

Purchase invoices;
Brand authorization;
Supplier information;
Proof of legitimate origin.

We may refuse or suspend a shipment where there is a reasonable concern about infringement or legality.

21. Export Controls and Licences

Certain goods may require export, import, transit or strategic-commodity licences.

Hong Kong Customs identifies categories of controlled imports, controlled exports, dutiable commodities and strategic commodities that may require licences or permits.

Customers must disclose whether a product:

Has military or dual-use capability;
Contains controlled technology;
Requires an export licence;
Requires an import permit;
Is subject to sanctions or trade restrictions.

We may refuse any shipment that creates an unacceptable legal or regulatory risk.

22. Estimated Transit Times

All transit times are estimates unless a guaranteed service is expressly confirmed in writing.

Transit time may be affected by:

Warehouse-processing time;
Carrier collection schedule;
Flight or vessel availability;
Customs clearance;
Security screening;
Weather;
Peak season;
Public holidays;
Labour disputes;
Destination restrictions;
Remote-area delivery;
Recipient availability;
Missing documents;
Government action.

Estimated transit time normally begins after the shipment has been accepted by the carrier, not when the supplier first sends the goods to our warehouse.

23. Shipment Tracking

After dispatch, we will provide the available:

Tracking number;
Freight reference;
Carrier information;
Dispatch status;
Local delivery tracking number, where available.

Some shipments may use different references during:

China domestic transportation;
International transportation;
Customs clearance;
Last-mile delivery.

Tracking may not update continuously during consolidated freight, customs processing or transfer between logistics providers.

A temporary lack of tracking updates does not automatically mean that the shipment is lost.

24. Shipment Status Updates

Important updates may be communicated through:

WhatsApp;
Email;
Carrier tracking systems;
Freight-forwarder systems;
Other agreed channels.

Available updates may include:

Dispatched;
In transit;
Arrived at destination;
Customs clearance in progress;
Customs clearance completed;
Transferred to local carrier;
Out for delivery;
Delivered;
Delivery exception.

Customers should monitor their WhatsApp, email and tracking information.

25. Remote Areas

Some postcodes may be classified as:

Remote areas;
Extended service areas;
Offshore islands;
Restricted delivery zones;
Locations outside normal carrier coverage.

Remote destinations may involve:

Additional charges;
Longer transit times;
Limited service options;
Collection from a local service point;
Alternative last-mile arrangements.

Remote-area status may only be confirmed after the full postcode is provided.

26. Failed Delivery

Delivery may fail because of:

Incorrect address;
Missing unit number;
Recipient unavailable;
Invalid telephone number;
Recipient refusal;
Customs information not provided;
Local charges not paid;
Restricted access;
Expired collection period.

A failed delivery may result in:

Another delivery attempt;
Collection-point delivery;
Local storage;
Address-correction fee;
Return to sender;
Disposal where permitted.

The customer is responsible for reasonable costs caused by inaccurate information or failure to receive the shipment.

27. Recipient Refusal

If the recipient refuses a shipment, the carrier may:

Hold it temporarily;
Return it;
Charge storage;
Charge return freight;
Dispose of it under local rules.

Original shipping charges are generally not refundable after dispatch.

Return, storage, customs and re-dispatch charges are payable by the customer unless the refusal resulted directly from our confirmed error.

28. Returned Shipments

A shipment may be returned because of:

Incorrect address;
Failed delivery;
Recipient refusal;
Missing customs documents;
Import restriction;
Non-payment of charges;
Expired collection period;
Customs rejection.

A return is not guaranteed to be possible.

Returned shipments may involve:

Return freight;
Customs charges;
Storage fees;
Handling fees;
Repacking fees;
New international shipping charges.

We will contact the customer where reasonably possible before arranging re-dispatch or other action.

29. Shipping Delays

If a significant delay occurs, we may:

Request a carrier update;
Confirm whether documents are missing;
Obtain a new local tracking number;
Follow up with the freight provider;
Open an investigation where appropriate;
Communicate available information to the customer.

Carrier and customs investigations may require time and are controlled by the relevant third party.

A delay does not automatically entitle the customer to a refund unless:

A guaranteed service was expressly purchased;
The carrier accepts liability;
Applicable law requires a remedy.

30. Loss and Damage

Customers must report suspected loss or damage promptly.

A claim may require:

Customer reference;
Tracking number;
Supplier invoice;
Proof of payment;
Product value;
Delivery record;
Photographs of outer packaging;
Photographs or videos of damage;
Original shipping label;
Inspection records.

Recipients must retain:

Damaged goods;
Original cartons;
Shipping labels;
Protective materials;
Delivery documents.

Claims remain subject to:

Reporting deadlines;
Carrier terms;
Insurance conditions;
Supporting evidence;
Our Claims, Loss and Damage Policy.

31. Shipping Insurance

Insurance is not automatically included unless expressly stated in the quotation or invoice.

Customers shipping valuable, fragile or sensitive products should request insurance before dispatch.

Insurance may involve:

Declared-value requirements;
Premium charges;
Coverage limits;
Deductibles;
Product exclusions;
Packaging requirements;
Documentation requirements.

Insurance claims are subject to insurer approval.

We do not guarantee that every product, route or destination can be insured.

32. Third-Party Logistics Providers

We may subcontract or coordinate services with third-party providers.

These may include:

Domestic couriers;
Freight forwarders;
Airlines;
Shipping lines;
Rail operators;
Trucking companies;
Customs brokers;
Destination warehouses;
Last-mile couriers.

Applicable third-party terms may apply to the portion of the service they perform.

We may assist with communication and claims, but we do not control every act, system, scan, schedule or customs interaction performed by third parties.

33. Force Majeure

We are not responsible for delays or service interruptions caused by events outside our reasonable control, including:

Severe weather;
Natural disasters;
Fire or flood;
War;
Civil unrest;
Government restrictions;
Customs action;
Port or airport closure;
Strikes;
Epidemics;
Carrier interruption;
Cyberattacks;
Power or communication failures;
Transportation shortages;
Changes in law.

We will take reasonable steps to communicate significant available updates.

34. Right to Refuse or Suspend Shipping

We may refuse or suspend a shipment if:

The product is prohibited;
Product information is incomplete;
Customs information appears false;
Payment is outstanding;
The destination is not serviceable;
The carrier refuses the goods;
Required documents are missing;
The shipment creates a safety risk;
The customer requests unlawful conduct;
Continuing the service creates an unacceptable compliance risk.

The customer remains responsible for costs already incurred.

35. Customer Responsibilities

The customer is responsible for:

Providing accurate product information;
Providing lawful instructions;
Confirming product eligibility;
Providing the correct address;
Supplying required customs documents;
Reviewing photographs and videos;
Approving repacking;
Paying charges on time;
Monitoring shipment updates;
Responding to customs and delivery requests;
Complying with destination-country laws.

36. Important Disclaimer

Our shipping and customs support does not constitute:

Legal advice;
Tax advice;
A customs-clearance guarantee;
Product-compliance certification;
A guarantee of delivery by a particular date;
A guarantee that every product can be shipped;
A guarantee that duties or taxes are included unless expressly stated;
A replacement for shipping insurance.

Final service acceptance is subject to product review, destination requirements, route availability and written confirmation.

37. Changes to This Policy

We may update this Policy when:

Shipping routes change;
Carrier requirements change;
Customs rules change;
Service options change;
Pricing structures change;
Legal requirements change.

The updated Policy will be published with a revised “Last Updated” date.

Confirmed shipments will generally remain subject to the quotation and terms accepted when the shipment was approved, unless a mandatory legal, safety or customs requirement applies.

38. Contact Us

For shipping quotations, product-eligibility checks or customs questions, contact:

VANTAGE WORLDWIDE TRADING LIMITED
Trading as 1688 Delivery