How We Match Packages to the Correct Customer: A Data-Driven, Intent-First Approach
How we match packages to the correct customer is critical for stable service quality and long-term client retention. Most service failures stem from generic one-size-fits-all packages that mismatch customer goals, budgets and operational needs, resulting in budget waste and high client churn. To fix this issue, we adopt a data-driven, intent-first strategy to match packages […]