Cancellation & Refund Policy

Effective Date: July 22, 2026
Last Updated: July 22, 2026

This Cancellation & Refund Policy explains how cancellations, service changes, refunds and payment adjustments are handled by VANTAGE WORLDWIDE TRADING LIMITED, trading as 1688 Delivery.

This Policy applies to warehouse receiving, product inspection, photo and video confirmation, consolidation, repacking, delivery to a customer-appointed freight forwarder, international shipping and related services.

It should be read together with our:

Terms of Service;
Shipping & Customs Policy;
Payment & Fees Policy;
Claims, Loss & Damage Policy;
Prohibited & Restricted Items Policy.

By accepting a quotation, making payment, sending goods to our warehouse or instructing us to begin a service, you agree to this Policy.

1. Company Information

The services are provided by:

Legal Company Name: VANTAGE WORLDWIDE TRADING LIMITED
Trading Name: 1688 Delivery

Registered Address:

Room I-1, 4/F
Golden Dragon Industrial Centre Phase 2
162–170 Tai Lin Pai Road
Kwai Chung, New Territories
Hong Kong

Customer Service Email: [email protected]
WhatsApp: +44 7732 448253
Website: 1688delivery.com

2. General Refund Principle

Refund eligibility depends on:

The services requested;
Whether work has started;
Which services have already been completed;
Whether third-party costs have been incurred;
Whether shipping has been booked;
Whether the shipment has been dispatched;
The reason for cancellation;
The terms of the relevant carrier or payment provider.

Services already completed and costs already incurred are generally non-refundable.

Where only part of a paid service has been completed, any approved refund will normally apply only to the unused and uncommitted portion.

Nothing in this Policy limits any mandatory right or remedy that cannot lawfully be excluded.

3. How to Request a Cancellation

Cancellation requests must be submitted through:

WhatsApp: +44 7732 448253
Email: [email protected]

Please provide:

Customer name;
Order or shipment reference;
Package tracking number, where available;
Services you wish to cancel;
Reason for cancellation;
Payment reference;
Requested handling instructions for goods already at the warehouse.

A suggested message is:

Hello, I would like to request a cancellation.

Customer name:
Order reference:
Package tracking number:
Service to be cancelled:
Reason:
Requested action for the goods:

A cancellation is not confirmed until our team acknowledges it in writing.

4. Cancellation Before Goods Arrive at Our Warehouse

If your goods have not yet arrived and no paid service has started, you may request cancellation.

Any approved refund may be reduced by:

Payment-processing charges;
Bank charges;
Cryptocurrency network fees;
Currency-conversion costs;
Non-refundable administrative or third-party charges already incurred.

If no charge has been incurred and no work has begun, the unused service payment will normally be refundable.

You remain responsible for stopping or redirecting packages already dispatched by your supplier.

5. Goods Already Sent by the Supplier

If your supplier has already sent the goods to our warehouse, cancelling our services does not automatically cancel or refund your purchase from the supplier.

You remain responsible for:

Contacting the supplier;
Requesting a supplier return;
Obtaining supplier approval;
Paying China domestic return shipping;
Paying warehouse handling fees;
Providing the correct return address;
Resolving any marketplace dispute.

We do not control the refund rules of 1688, Pinduoduo or individual sellers.

6. Cancellation After Warehouse Receipt

Once goods arrive at our warehouse, the following charges may become payable and non-refundable:

Package receiving;
Package registration;
Package identification;
Outer-package photography;
Sorting;
Storage already used;
Package measurement;
Return handling;
China domestic return delivery.

If you cancel at this stage, you must instruct us whether the goods should be:

Returned to the supplier;
Sent to another China warehouse;
Delivered to your freight forwarder;
Held temporarily in storage;
Otherwise handled as agreed.

Goods will not normally be released until outstanding charges have been paid.

7. Product Inspection Cancellations

You may cancel an inspection service before inspection begins.

Once inspection has started or has been completed, the inspection fee is generally non-refundable.

This applies even where the inspection identifies:

Incorrect goods;
Missing goods;
Damaged goods;
Incorrect colors or models;
Supplier packaging problems;
Other visible issues.

The purpose of the inspection service is to identify and document available information. Discovering a supplier problem does not mean that the inspection service was not provided.

8. Photo and Video Service Cancellations

Photo or video services may be cancelled before recording begins.

Once photographs or videos have been created, the applicable service fee is generally non-refundable.

Additional photographs, videos, angles, measurements or special recording requests may involve additional charges.

A customer’s decision not to proceed with shipping after reviewing photographs or videos does not create a refund right for the completed recording service.

9. Consolidation and Repacking Cancellations

You may cancel consolidation or repacking before the work begins.

Once work has started, the following charges may be non-refundable:

Consolidation labour;
Repacking labour;
Cartons;
Bubble wrap;
Protective materials;
Tape and labels;
Waterproof packaging;
Reinforcement materials;
Pallets, wooden frames or other special packaging;
Disposal of removed packaging.

If repacking has already been completed, reversing the process may not be possible and may involve additional labour and material charges.

10. Storage Fees

Storage charges already incurred are non-refundable.

If a cancellation request is submitted while goods remain in our warehouse, storage fees may continue until the goods are:

Collected;
Returned;
Delivered to a freight forwarder;
Dispatched internationally;
Otherwise removed from storage.

Any free-storage period applies only where it has been confirmed in the quotation or warehouse terms.

11. Delivery to Your Freight Forwarder

Before domestic delivery is booked

You may cancel delivery to your freight forwarder before a courier or transport provider has been booked.

Unused delivery charges may be refundable after deducting any costs already incurred.

After domestic delivery is booked

If transport has been booked but the goods have not yet been collected, cancellation depends on the provider’s terms.

Possible non-refundable costs include:

Booking charges;
Cancellation fees;
Vehicle reservation fees;
Loading or handling charges;
Shipping-label charges.

After carrier collection

Once the shipment has been collected or delivered to your appointed freight forwarder, the domestic delivery service is considered used and is generally non-refundable.

12. International Shipping Cancellation

Before shipping is booked

International shipping may normally be cancelled before we book the carrier or freight provider.

Unused shipping payments may be refundable after deducting applicable payment and administrative costs.

After shipping is booked but before dispatch

Once a shipping route, carrier space, label or freight booking has been confirmed, cancellation depends on the relevant provider.

Possible deductions include:

Carrier cancellation charges;
Freight-booking fees;
Documentation fees;
Customs preparation costs;
Security-screening fees;
Handling fees;
Non-refundable surcharges.

Any refund will be limited to the amount actually recoverable from the logistics provider.

After dispatch or carrier handover

Once goods have been handed to a carrier, freight forwarder, customs broker or international logistics provider, shipping charges are generally non-refundable.

A shipment may no longer be cancellable or retrievable after dispatch.

13. DDP Door-to-Door Shipping Cancellation

DDP shipping may involve advance commitments for:

International freight;
Export processing;
Customs-clearance arrangements;
Duties or tax arrangements;
Destination handling;
Last-mile delivery.

Before dispatch, refunds are limited to the unused amount that can be recovered after deducting committed costs.

After dispatch, DDP shipping charges are generally non-refundable unless:

The carrier approves a refund;
The service cannot be performed for a reason attributable to us;
A refund is required by applicable law.

Customs, duties, taxes and third-party fees already paid may not be recoverable.

14. Address Changes Are Not Cancellations

A request to change the receiving address after dispatch is not treated as a cancellation.

Address changes may:

Be unavailable;
Require carrier approval;
Cause delivery delays;
Involve correction fees;
Require return and re-dispatch;
Create additional customs or delivery charges.

The customer is responsible for costs arising from incorrect or incomplete address information supplied by the customer.

15. Supplier Product Problems

We do not refund warehouse or shipping service fees solely because:

The supplier sent the wrong item;
The product is defective;
The product differs from the listing;
The supplier shipped late;
The supplier refuses a return;
The customer no longer wants the product;
A marketplace dispute is unsuccessful.

Your purchase from the supplier and your service agreement with 1688 Delivery are separate transactions.

Where requested, we may assist by supplying available inspection photographs, videos and package records.

16. Customs Delays or Rejection

Refunds are not normally available solely because:

Customs clearance takes longer than expected;
Customs requests additional documents;
Customs reassesses the declared value;
Customs changes the HS classification;
Duties or taxes are imposed;
The recipient fails to cooperate;
The shipment is held for inspection;
The destination restricts the product;
Customs refuses entry because of customer-supplied information.

Customs authorities have independent decision-making authority.

Where a shipment is returned, seized, destroyed or abandoned, additional costs may apply.

17. Prohibited or Undeclared Restricted Goods

If goods are prohibited, illegal, dangerous or materially different from the information provided, we may cancel or suspend the service.

The customer remains responsible for:

Inspection and handling fees;
Storage charges;
Return shipping;
Disposal costs;
Safety-handling costs;
Carrier penalties;
Customs penalties;
Other costs reasonably incurred.

Payments already used to handle prohibited or undeclared goods are generally non-refundable.

18. Failed Delivery and Recipient Refusal

Shipping fees are generally non-refundable where delivery fails because of:

Incorrect address;
Missing building or unit information;
Invalid telephone number;
Recipient unavailability;
Recipient refusal;
Failure to collect the package;
Failure to provide customs information;
Failure to pay charges not included in the quotation;
Restricted access to the delivery address.

Additional return, storage or re-delivery charges may apply.

19. Delivery Delays

Estimated transit times are not guaranteed unless a guaranteed service has been expressly confirmed in writing.

A delay does not automatically qualify for a refund when caused by:

Customs processing;
Weather;
Flight or vessel schedules;
Carrier congestion;
Public holidays;
Peak seasons;
Strikes;
Government action;
Security inspections;
Events outside our reasonable control.

Where a guaranteed carrier service was purchased, any refund remains subject to the carrier’s guarantee terms and approval.

20. Lost or Damaged Shipments

Requests concerning loss or damage are handled under our Claims, Loss & Damage Policy, rather than as ordinary cancellations.

A claim may require:

Tracking information;
Supplier invoice;
Proof of payment;
Proof of product value;
Photographs or videos;
Outer packaging;
Shipping labels;
Carrier investigation;
Insurance documents.

Submitting a claim does not guarantee a refund or compensation.

Customers should not initiate an ordinary cancellation request when the issue concerns loss or damage after dispatch.

21. When a Refund May Be Approved

A full or partial refund may be approved where:

A duplicate payment was received;
An overpayment was confirmed;
A billing error occurred;
A paid service was cancelled before work began;
We are unable to provide an unused paid service;
We materially failed to perform an agreed service;
A third-party provider returns funds to us;
A refund is otherwise required by applicable law.

Depending on the circumstances, we may offer:

Reperformance of the affected service;
Correction of the service;
Account credit;
Partial refund;
Full refund of the affected service fee.

The appropriate remedy will depend on the nature and extent of the issue.

22. Refunds Due to Our Confirmed Error

If we confirm that an issue was directly caused by our error, we will review the affected service and may:

Correct the error;
Repeat the affected service without an additional service fee;
Refund the affected service charge;
Reimburse a reasonable direct cost where legally required and supported by evidence.

Examples may include:

Incorrect duplicate billing;
Failure to perform a paid warehouse service;
Dispatch to an address different from the correctly confirmed address because of our error;
Other confirmed failures within our direct control.

We do not reimburse unsupported, indirect or speculative losses except where required by law.

23. Refund Deductions

An approved refund may be reduced by amounts already incurred, including:

Completed service fees;
Warehouse handling charges;
Storage fees;
Packaging materials;
Domestic delivery costs;
Carrier charges;
Customs costs;
Payment-processing fees;
Bank fees;
Currency-conversion fees;
Cryptocurrency network fees;
Western Union charges;
Return or disposal costs;
Other authorized third-party expenses.

We will provide a reasonable explanation of material deductions.

24. Refund Method

Where practical, approved refunds will be made to the original payment method.

Supported payment methods may include:

Credit or debit card;
Stripe;
Bank transfer;
WeChat Pay;
Alipay;
USDT;
Western Union.

Where the original payment method cannot receive a refund, an alternative method may be agreed after identity and account verification.

We will not normally send a refund to an unrelated third party.

25. Card and Stripe Refunds

Approved card refunds will normally be submitted through Stripe or the relevant payment processor.

After we submit the refund, the issuing bank or payment provider may require additional time to display the funds.

Original processing fees may be deducted where:

They are not returned by the processor;
The cancellation was requested by the customer;
Deduction is permitted by applicable law.

Where a refund is required because of our confirmed billing error, we will review whether processing charges should be absorbed by us.

26. Bank Transfer Refunds

For bank-transfer refunds, the customer must provide accurate beneficiary information.

The customer may be responsible for:

Sending-bank fees;
Receiving-bank fees;
Intermediary-bank fees;
Currency-conversion charges.

We are not responsible for delays or losses caused by incorrect bank information provided by the customer.

27. WeChat Pay and Alipay Refunds

Approved WeChat Pay or Alipay refunds may be returned through:

The original payment channel;
An agreed account after verification;
Another available method where the original channel does not permit a refund.

Platform restrictions and processing times may apply.

28. USDT Refunds

Approved USDT refunds will normally be sent using an agreed and supported blockchain network.

Before processing, the customer must confirm:

Wallet address;
Blockchain network;
Refund amount;
Any required identifying information.

The customer is responsible for providing a compatible and accurate wallet address.

Blockchain transactions cannot normally be reversed after confirmation.

Applicable network fees may be deducted from the refund unless the refund results solely from our confirmed error.

We are not responsible for changes in the market value of USDT or another currency between the original payment date and refund date.

29. Western Union Refunds

Western Union payments may not always be refundable through the original transaction.

Where a refund is approved, we may use:

Western Union;
Bank transfer;
Another mutually agreed method.

Transfer and collection fees may be deducted where permitted.

The recipient may be required to complete identity verification imposed by the payment provider.

30. Refund Processing Time

We aim to review a complete refund request promptly.

Once approved, we will normally initiate the refund within:

7–14 business days

The time required for the funds to appear may depend on:

Payment method;
Bank processing;
Payment-provider rules;
Blockchain confirmation;
Recipient verification;
Currency conversion;
International transfer processing.

This period begins after:

The refund has been approved;
All required information has been received;
The final refundable amount has been confirmed.

31. Refund Currency

Refunds will normally be calculated using:

The original invoice currency; or
The amount originally received in the payment currency.

We are not responsible for losses caused by exchange-rate changes between payment and refund.

If currency conversion is required, the rate available through the relevant payment provider or financial institution may apply.

32. Account Credit

With the customer’s agreement, an approved refund may be issued as account credit for future services.

Account credit:

Will be recorded in the customer’s service account or CRM record;
May be applied to future warehouse or shipping charges;
Is not transferable without written approval;
Will be subject to any validity period disclosed when issued.

We will not replace a legally required cash refund with account credit without the customer’s agreement.

33. Chargebacks and Payment Disputes

Customers should contact us before initiating a chargeback or payment dispute so that we can investigate the issue.

Submitting a false, duplicate or abusive chargeback may result in:

Suspension of services;
Retention of goods pending resolution;
Cancellation of shipment arrangements;
Recovery of reasonable dispute costs;
Refusal of future services.

Nothing in this section prevents a customer from exercising a lawful payment-dispute right.

34. Cancellation by 1688 Delivery

We may cancel or suspend a service where:

Goods are prohibited or unsafe;
Product information is false or incomplete;
Required documents are missing;
Payment is overdue;
The carrier refuses the goods;
No compliant shipping route is available;
The customer requests unlawful conduct;
Continuing the service creates legal or safety risks;
Events outside our reasonable control make performance impossible.

Where we cancel for reasons not caused by the customer, we will refund the unused and recoverable portion of the affected service payment.

Completed work and unavoidable third-party costs may still be deducted where appropriate.

35. Unclaimed Goods and Customer Non-Response

A refund will not be issued merely because a customer:

Stops responding;
Fails to approve inspection results;
Fails to provide an address;
Fails to pay outstanding charges;
Leaves goods unclaimed at the warehouse.

Storage and handling charges may continue to accrue.

Unclaimed goods may eventually be returned, transferred, disposed of or otherwise handled in accordance with our Terms of Service and applicable law.

36. No General Automatic Cooling-Off Period

Unless expressly stated in a quotation or required by applicable mandatory law, our services do not include a general automatic cooling-off period.

Customers should review:

The quotation;
Service scope;
Product requirements;
Destination;
Charges;
Cancellation stage

before making payment or sending goods to our warehouse.

Any voluntary cancellation right provided in writing will apply according to its stated conditions.

37. Changes to This Policy

We may update this Policy when:

Services change;
Payment methods change;
Carrier requirements change;
Refund procedures change;
Legal requirements change.

The revised version will be published with an updated “Last Updated” date.

A confirmed service will generally remain subject to the policy and quotation accepted when the service was confirmed, unless a mandatory legal requirement applies.

38. Contact Us

For cancellation or refund requests, contact:

VANTAGE WORLDWIDE TRADING LIMITED
Trading as 1688 Delivery