Effective Date: July 22, 2026
Last Updated: July 22, 2026
VANTAGE WORLDWIDE TRADING LIMITED, trading as 1688 Delivery, respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:
- Visit 1688delivery.com;
- Contact us through WhatsApp or email;
- Request a warehouse address or quotation;
- Use our warehouse receiving, inspection, photography, repacking or shipping services;
- Make a payment;
- Submit recipient, customs or freight-forwarder information.
By using our website, contacting us or requesting our services, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Legal Company Name: VANTAGE WORLDWIDE TRADING LIMITED
Trading Name: 1688 Delivery
Registered Address:
Room I-1, 4/F
Golden Dragon Industrial Centre Phase 2
162–170 Tai Lin Pai Road
Kwai Chung, New Territories
Hong Kong
Customer Service Email: [email protected]
WhatsApp: +44 7732 448253
Website: 1688delivery.com
For the purposes of applicable data-protection laws, VANTAGE WORLDWIDE TRADING LIMITED is responsible for determining how and why personal information is processed in connection with our services.
2. Scope of This Privacy Policy
This Privacy Policy applies to information collected from:
- Website visitors;
- Prospective and existing customers;
- Buyers purchasing products from 1688, Pinduoduo or other Chinese suppliers;
- Package recipients;
- Freight forwarders and delivery contacts;
- Suppliers and business representatives;
- People communicating with our customer-service team;
- People submitting quotations, claims or complaints.
This Privacy Policy does not apply to third-party websites or platforms that maintain their own privacy policies.
3. Personal Information We Collect
The information collected depends on how you interact with us and the services you request.
3.1 Contact and identity information
We may collect:
- Full name;
- Company or business name;
- Email address;
- Telephone number;
- WhatsApp number;
- Country or region;
- Preferred language;
- Customer or order reference number.
3.2 Inquiry and quotation information
When you request a warehouse address or shipping quotation, we may collect:
- Destination country and postcode;
- Product names and categories;
- Product links;
- Estimated package quantity;
- Estimated weight and dimensions;
- Estimated product value;
- Required warehouse services;
- Preferred shipping method;
- Whether you already have a freight forwarder;
- Additional instructions or supporting documents.
3.3 Order and supplier information
When you use our warehouse services, we may collect:
- 1688 or Pinduoduo order numbers;
- Supplier names and contact details;
- Product links and descriptions;
- Product models, colors, sizes and quantities;
- Domestic tracking numbers;
- Package identification details;
- Product invoices or purchase records;
- Customer inspection instructions.
3.4 Warehouse and inspection information
To provide receiving, inspection and confirmation services, we may create or store:
- Package-arrival records;
- Product and package photographs;
- Inspection videos;
- Images of labels, invoices and tracking information;
- Quantity and visible-condition reports;
- Records of missing, incorrect or damaged items;
- Customer confirmation messages;
- Repacking and dispatch photographs;
- Shipment weight and dimension records.
These materials help document the condition and handling of goods before they leave our warehouse.
3.5 Shipping and recipient information
We may collect:
- Recipient name;
- Delivery address;
- City, state, province and postcode;
- Recipient telephone number;
- Recipient email address;
- Freight-forwarder warehouse address;
- Delivery instructions;
- Customs declarations;
- Tax or customs identification information where required;
- Import and shipping documents;
- Tracking and delivery information.
When you provide information about another person, such as a recipient, you confirm that you are authorized to provide it and have informed the person that their information may be used for delivery and customs purposes.
3.6 Payment and transaction information
We may collect:
- Quotation and invoice details;
- Amount paid or payable;
- Payment method;
- Payment date;
- Transaction reference;
- Billing name and address;
- Refund and claim records;
- Payment-verification information.
Available payment methods may include:
- Credit or debit card;
- Bank transfer;
- WeChat Pay;
- Alipay;
- USDT;
- Western Union.
Credit and debit card payments may be processed through Stripe or another authorized payment provider.
We generally do not directly receive or store complete credit-card numbers, security codes or full payment credentials processed by third-party payment providers.
3.7 Communications
We may retain communications exchanged through:
- WhatsApp;
- Email;
- Website forms;
- Customer-service systems;
- Our customer relationship management system;
- Claims and complaint submissions.
Communications may contain messages, documents, product links, photographs, videos, shipping instructions and payment information.
3.8 Website and technical information
When you use our website, certain information may be collected automatically, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Approximate location derived from the IP address;
- Referring page;
- Pages visited;
- Date and time of access;
- Website interaction data;
- Security and error logs;
- Cookie or analytics identifiers.
Further information about cookies should be provided in our separate Cookie Policy.
4. How We Collect Information
We may collect personal information:
- Directly from you;
- Through WhatsApp or email;
- Through contact and quotation forms;
- When you submit order or shipping instructions;
- When packages arrive at our warehouse;
- From your suppliers;
- From your appointed freight forwarder;
- From carriers, customs brokers and delivery providers;
- From banks and payment processors;
- Automatically through website technology and cookies.
5. Whether Providing Information Is Required
Providing general website-browsing information is usually voluntary.
However, certain information is required to provide our services. For example, we may be unable to:
- Issue a quotation without destination and product information;
- Identify incoming packages without order or tracking details;
- Complete inspection without clear instructions;
- Arrange shipping without recipient details;
- Process payments without transaction information;
- Complete customs clearance without required declarations or documents.
Where information is mandatory, failing to provide it may prevent us from accepting, processing or delivering the shipment.
6. How We Use Personal Information
6.1 Responding to inquiries
We may use information to:
- Respond to service questions;
- Provide our China warehouse address;
- Determine whether goods can be accepted;
- Prepare warehouse and shipping quotations;
- Recommend an appropriate service;
- Confirm product or destination restrictions.
6.2 Providing warehouse services
We may use information to:
- Receive and register packages;
- Match packages with the correct customer;
- Inspect goods;
- Check quantity, model, color and visible condition;
- Take photographs or videos;
- Request customer confirmation;
- Consolidate multiple orders;
- Remove unnecessary packaging;
- Repack and reinforce shipments;
- Prepare goods for dispatch.
6.3 Providing shipping services
We may use information to:
- Deliver goods to your appointed freight forwarder;
- Arrange international transportation;
- Coordinate DDP door-to-door services;
- Prepare shipping and customs documents;
- Communicate with freight agents and carriers;
- Provide tracking updates;
- Resolve customs or delivery problems;
- Complete final delivery.
6.4 Processing payments
We may use information to:
- Prepare quotations and invoices;
- Confirm payment;
- Match payments to customer orders;
- Prevent fraud;
- Process refunds;
- Handle chargebacks and disputes;
- Maintain accounting records.
6.5 Customer communication
We may contact you regarding:
- Package arrival;
- Inspection results;
- Photographs and videos;
- Missing or incorrect goods;
- Repacking instructions;
- Outstanding payments;
- Shipping documents;
- Dispatch and tracking;
- Customs clearance;
- Failed delivery;
- Claims and complaints.
These operational communications are necessary to provide the requested services.
6.6 Business administration and security
We may use information to:
- Manage customer records in our CRM;
- Maintain service and transaction histories;
- Improve our website and services;
- Detect fraud or misuse;
- Protect our website and systems;
- Conduct internal audits;
- Manage complaints and legal claims;
- Comply with accounting, tax, customs and regulatory requirements.
7. Legal Grounds for Processing
Where applicable law requires a legal basis, we may process personal information on the basis of:
Contractual necessity
Processing may be necessary to:
- Provide a quotation;
- Receive and inspect packages;
- Repack or consolidate goods;
- Process payment;
- Arrange shipping and delivery;
- Fulfil our service agreement with you.
Legal obligation
Processing may be required to comply with:
- Tax and accounting obligations;
- Customs requirements;
- Shipping and transport regulations;
- Government or regulatory requests;
- Fraud-prevention obligations.
Legitimate interests
We may process information where necessary to:
- Operate and improve our business;
- Maintain customer relationships;
- Protect our systems;
- Prevent fraud;
- Manage service quality;
- Establish or defend legal claims.
We consider whether these interests are proportionate and whether they unduly affect your rights.
Consent
We may rely on consent for:
- Optional marketing communications;
- Certain non-essential cookies;
- Any additional use that requires consent under applicable law.
You may withdraw consent at any time, although withdrawal will not affect processing completed before the withdrawal.
8. WhatsApp Communications
When you contact us through WhatsApp, we may collect:
- Your name;
- Telephone number;
- WhatsApp profile information;
- Messages;
- Product links;
- Order details;
- Photographs and videos;
- Recipient and shipping information;
- Payment confirmations;
- Other information you voluntarily provide.
We may use WhatsApp to:
- Provide our warehouse address;
- Prepare quotations;
- Confirm package arrival;
- Send inspection photographs and videos;
- Receive customer approval;
- Confirm repacking instructions;
- Verify delivery addresses;
- Provide payment and tracking updates;
- Handle service questions and claims.
WhatsApp is operated by a third party. Your use of WhatsApp is also subject to the privacy terms of the relevant WhatsApp service provider.
9. Email and CRM Records
Customer information may be stored in:
- WhatsApp conversations;
- Business email accounts;
- Our customer relationship management system;
- Quotation and order records;
- Payment records;
- Warehouse inspection records;
- Shipping and customer-support records.
Our CRM may contain:
- Customer contact details;
- Inquiry history;
- Order and package references;
- Quotations;
- Payment status;
- Service instructions;
- Inspection records;
- Shipping information;
- Customer-service history.
Access is limited to personnel and service providers who require the information to perform authorized duties.
10. How We Share Personal Information
We do not disclose personal information except where reasonably necessary for our services, business operations or legal obligations.
10.1 Employees and warehouse personnel
Information may be shared with authorized staff responsible for:
- Customer service;
- Package receiving;
- Inspection;
- Photography and video recording;
- Repacking;
- Shipping;
- Payment processing;
- Claims handling.
10.2 Suppliers and freight forwarders
We may share relevant information with:
- Your product suppliers;
- Your appointed freight forwarder;
- Warehouse partners;
- Freight agents;
- Consolidation providers.
10.3 Carriers and delivery providers
We may provide recipient and shipment information to:
- Courier companies;
- Trucking companies;
- Airlines;
- Shipping lines;
- Rail operators;
- Last-mile delivery providers;
- Other logistics providers.
10.4 Customs and government authorities
Information may be provided to:
- Customs authorities;
- Tax authorities;
- Regulators;
- Law-enforcement agencies;
- Other government bodies.
Such disclosure may be required for customs clearance, regulatory compliance, investigations or lawful requests.
10.5 Payment providers
Transaction information may be shared with:
- Stripe;
- Banks;
- Card processors;
- WeChat Pay or Alipay service providers;
- Western Union;
- Cryptocurrency payment providers;
- Fraud-prevention providers.
These providers may process information under their own privacy policies and legal responsibilities.
10.6 Technology providers
We may use providers that support:
- Website hosting;
- Cloud storage;
- Email;
- WhatsApp communications;
- CRM services;
- Forms;
- Security;
- Analytics;
- Backups;
- Database management.
10.7 Professional advisers
Information may be disclosed to:
- Lawyers;
- Accountants;
- Auditors;
- Insurers;
- Tax advisers;
- Other professional consultants.
10.8 Business transfers
Information may be transferred in connection with:
- A merger;
- Acquisition;
- Company reorganization;
- Financing;
- Sale of assets;
- Transfer of business operations.
Appropriate confidentiality and legal safeguards will be applied where required.
11. International Transfers
We operate from Hong Kong and provide warehouse and shipping services involving Mainland China and international destinations.
Personal information may therefore be stored, accessed or processed in:
- Hong Kong;
- Mainland China;
- The destination country;
- Countries where payment, technology, freight or delivery providers operate.
Privacy laws and protection standards may differ between jurisdictions.
Where required, we will take reasonable steps to protect information transferred outside its original jurisdiction, including through contractual obligations, access controls and service-provider safeguards.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Our general retention periods are:
General inquiries
Inquiries that do not result in an order may normally be retained for up to 24 months after the last communication.
Customer, order and CRM records
Customer, order, quotation and service records may normally be retained for up to seven years after completion of the last transaction or service.
Payment, invoice and accounting records
Payment, invoice, transaction and accounting records may be retained for at least seven years, or longer where required by law.
Shipping and customs records
Shipping, recipient and customs records may normally be retained for up to seven years after completion of the shipment, subject to legal requirements.
Inspection photographs and videos
Inspection, repacking and dispatch photographs or videos may normally be retained for up to 12 months after delivery or closure of the order.
They may be retained for longer where required for:
- An unresolved claim;
- A payment dispute;
- A customs investigation;
- Fraud prevention;
- Legal proceedings.
Website and security logs
Technical and security logs may normally be retained for up to 12 months, unless a longer period is required for investigation or security purposes.
Marketing records
Marketing preferences may be retained until you withdraw consent or opt out. We may retain a limited suppression record to ensure that marketing messages are not sent after an opt-out request.
Hong Kong business records are generally required to be retained for at least seven years, which is why the template uses a seven-year period for accounting and transaction records.
13. Data Security
We use reasonable administrative, technical and organizational safeguards intended to protect personal information from:
- Unauthorized access;
- Accidental loss;
- Misuse;
- Alteration;
- Improper disclosure;
- Destruction.
Safeguards may include:
- Access restrictions;
- Password-protected accounts;
- Staff access controls;
- Secure hosting;
- Data backups;
- Service-provider confidentiality requirements;
- Transaction-verification procedures;
- Internal data-handling procedures.
No internet transmission, messaging platform or storage system can be guaranteed to be completely secure.
Customers should not send unnecessary identity documents, passwords, complete payment credentials or other highly sensitive information through unsecured channels.
14. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Operate essential website functions;
- Maintain website security;
- Remember visitor preferences;
- Prevent form abuse;
- Measure website performance;
- Understand how visitors use the website;
- Support embedded services.
Where required by applicable law, non-essential analytics or advertising cookies will not be activated until consent has been obtained.
Information about individual cookies, providers and storage durations should be available in our separate Cookie Policy and cookie-preference tool.
15. Direct Marketing
We may send promotional messages only where permitted by law and where the required consent or indication of no objection has been obtained.
Marketing may relate to:
- Warehouse services;
- Inspection services;
- Repacking services;
- Shipping services;
- Service updates;
- Promotional offers.
You may opt out at any time by:
- Replying to the message;
- Using an unsubscribe function;
- Contacting us through email or WhatsApp.
We will not charge you for exercising an opt-out right.
Operational messages about active quotations, packages, payments, inspections, shipments or claims are not marketing messages.
Hong Kong requirements generally require informed consent or an explicit indication of no objection before personal data is used for direct marketing; silence alone is not consent.
16. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Ask whether we hold your personal information;
- Request access to your personal information;
- Request correction of inaccurate or incomplete information;
- Request deletion in certain circumstances;
- Restrict certain processing;
- Object to certain processing;
- Withdraw consent;
- Opt out of direct marketing;
- Request a portable copy of certain information;
- Complain to an applicable privacy authority.
Hong Kong privacy law provides individuals with rights of access to and correction of their personal data.
To exercise a privacy right, contact:
Email: [email protected]
Subject: Privacy Request
Please include sufficient information to help us identify you and understand your request.
We may request identity verification before disclosing or changing personal information.
Certain requests may be restricted where information must be retained for:
- Accounting or tax purposes;
- Customs requirements;
- Fraud prevention;
- Contract enforcement;
- Legal claims;
- Regulatory compliance.
17. Children’s Privacy
Our services are intended for adults and businesses.
We do not knowingly provide warehouse or shipping services directly to children under 18 or knowingly collect personal information from them without appropriate authorization.
If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
18. Third-Party Platforms and Links
Our website and communications may contain links to or interact with third-party services, including:
- 1688;
- Pinduoduo;
- WhatsApp;
- Stripe;
- Banks and payment platforms;
- Freight forwarders;
- Carriers;
- Tracking websites;
- Social-media platforms.
We do not control the independent privacy practices of these third parties. Customers should review the applicable third-party privacy policies before providing information directly to them.
1688 Delivery is an independent warehouse and shipping service provider and is not responsible for the privacy practices of 1688, Pinduoduo or other third-party platforms.
19. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
- Our services;
- Website features;
- Payment providers;
- Technology systems;
- Warehouse operations;
- Shipping operations;
- Legal or regulatory requirements.
The revised policy will be published on this page with a new “Last Updated” date.
Where appropriate, material changes may also be communicated through the website, email or WhatsApp.
20. Contact Us
For privacy questions, requests or complaints, contact:
VANTAGE WORLDWIDE TRADING LIMITED
Trading as 1688 Delivery
Registered Address:
Room I-1, 4/F
Golden Dragon Industrial Centre Phase 2
162–170 Tai Lin Pai Road
Kwai Chung, New Territories
Hong Kong
Customer Service and Privacy Email:
[email protected]
WhatsApp:
+44 7732 448253
Website:
1688delivery.com